Section 01
Trial period
When Checkout offers a 14-day trial, no subscription fee is charged during that trial. Cancel before the date and time shown in Checkout to avoid the first charge. A temporary card authorization or verification is not a completed subscription charge and normally disappears according to the card issuer's timing.
Section 02
Standard refund rule
Monthly and annual fees buy access for the selected billing period. After a paid period begins, fees are normally non-refundable and PrioSmith does not automatically issue partial refunds for unused time, a downgrade, or a late cancellation.
This rule does not remove a refund, withdrawal, cancellation, warranty, or consumer right that cannot lawfully be waived.
Section 03
When a refund or credit may be available
Contact support if any of these circumstances applies:
- the same subscription charge was collected more than once;
- the amount or plan differs from the Checkout confirmation;
- a charge was collected after a cancellation that should already have taken effect;
- the account was charged without authorization;
- a material PrioSmith service failure prevented meaningful paid use for a sustained period;
- applicable law gives you a refund or withdrawal right.
For a material service failure, the operator may offer a proportionate credit or refund after checking service and account records. Provider outages outside PrioSmith's control are reviewed fairly but do not automatically guarantee a refund.
Section 04
How to request a refund or billing correction
Email support@priosmith.com from the workspace owner or billing email. Include the workspace name, invoice or payment date, charged amount, and a short explanation. Do not send a complete card number, password, or secret key.
Support will acknowledge the request as soon as reasonably possible, normally within three business days, and may ask for information needed to verify the account. Approved refunds are returned to the original payment method. Bank and card-network processing time is outside PrioSmith's control.
Section 05
Payment disputes and chargebacks
Please contact support@priosmith.com first so the operator can investigate a billing issue quickly. If you do not recognize a charge, contact your payment provider promptly as well. Nothing in this policy removes a lawful right to dispute a charge.
When a card-network dispute is opened, PrioSmith may provide the payment provider with the Checkout confirmation, account activity, cancellation records, support correspondence, and other limited evidence needed to respond. Access may be restricted while an unpaid or fraudulent charge is investigated.
Section 06
Promotional subscriptions
A refund does not extend, restart, or preserve an expired promotion unless the operator confirms otherwise in writing. The price and renewal amount accepted in Checkout remain authoritative. See the promotion terms.
Questions or notices
Contact the PrioSmith operator.
Use the published support address for account, billing, privacy, cancellation, legal, or dispute questions. Include only the information needed to identify the request.