Terms of Service

PrioSmith provides subscription-based product feedback software for digital product teams. Customers can collect and prioritize feature requests, operate public feedback boards, publish roadmaps and changelogs, and communicate product updates to their users. The service is delivered online through monthly or annual subscription plans.

A workspace may include one or more projects, public or private feedback surfaces, team administration, widgets, integrations, notifications, API access, and other functions described on the pricing page. Features and limits depend on the selected plan and the connected providers available to that workspace.

The public demo uses sample data and does not create a paid subscription. Private-beta access, when granted, may include additional testing conditions disclosed before access is accepted.

You must provide accurate account and billing information, keep sign-in credentials confidential, and promptly report suspected unauthorized access. You are responsible for actions taken through your account unless the law says otherwise.

Workspace owners control membership, projects, billing, and connected integrations. Owners must ensure that their use of customer data, invitations, public portals, widgets, and notifications is lawful and properly disclosed to their users.

You keep ownership of content you and your users submit. You give the operator a limited permission to host, process, reproduce, and transmit that content only as needed to provide, secure, support, and improve the service. This permission ends when the content is deleted, subject to legal retention and backup limits.

You must have the necessary rights and notices for submitted content. Do not upload unlawful material, secrets that should not be shared with workspace members, malware, or content that infringes another person's rights. Public boards, comments, roadmaps, and changelogs are intentionally visible to anyone who can access their URL.

Paid plans are offered monthly or annually at the prices shown at Checkout. When a trial is offered, the Checkout page shows its duration and first charge before confirmation. Unless you cancel before the trial ends, the selected paid term begins automatically. Trials may be limited to one per customer or workspace.

Subscriptions renew for the same period until cancelled. You authorize the payment provider to charge the saved payment method for subscription fees and applicable taxes. Charges appear with the statement descriptor PRIOSMITH. Stripe processes card details; PrioSmith does not store complete card numbers.

Checkout is the authoritative record of the plan, currency, price, trial, promotion, tax, and renewal date you accept. Browser redirects alone never activate paid access. See the refund and dispute policy, cancellation policy, and promotion terms.

You may not use PrioSmith to:

• break the law, violate rights, harass people, or distribute deceptive or harmful material;
• probe, bypass, or disrupt authentication, tenant separation, rate limits, security, or service availability;
• send spam, scrape personal data without authority, or use notifications without the required consent;
• upload malicious code or use the service to attack another system;
• resell access or misrepresent affiliation unless a written agreement permits it.

Reasonable API, widget, and automation usage is permitted within documented limits. The operator may restrict abusive traffic to protect other customers and the service.

PrioSmith depends on infrastructure and optional integrations provided by third parties, including hosting, databases, payments, email, AI, source control, and collaboration tools. Their own terms may apply when you connect an account or enable an integration. The operator is responsible for selecting and configuring service providers, but cannot promise that a third-party service will always be available or unchanged.

PrioSmith software, branding, documentation, and service design are owned by the operator or its licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service during an active trial, subscription, or approved beta access. They do not transfer ownership of PrioSmith to you.

If you voluntarily suggest improvements to PrioSmith, the operator may use those suggestions without restriction or payment. This does not change your ownership of product feedback collected for your own workspace.

The operator works to keep PrioSmith available and secure but does not guarantee uninterrupted or error-free use. Maintenance, security events, provider outages, and changes required by law may temporarily affect the service.

Features may be added, changed, or removed. For a material reduction to a paid plan, the operator will provide reasonable notice when practical and will honor any refund rights stated in the refund policy or required by law. Beta functions may change more often and are identified as beta or test functions.

You may cancel a subscription as described in the cancellation policy and may request account deletion through the available account controls or support. The operator may suspend or terminate access for material breach, unlawful use, non-payment, security risk, or conduct that threatens the service or other users.

When practical, the operator will give notice and an opportunity to remedy a breach. Immediate action may be necessary for security, legal, fraud, or abuse reasons. Terms that must logically survive termination—including payment obligations, ownership, liability limits, and dispute provisions—continue to apply.

PrioSmith is provided with reasonable care and skill. Except for warranties that cannot lawfully be excluded, the service is provided without other express or implied warranties. You are responsible for reviewing exported data, product decisions, generated drafts, and integration results before relying on them.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential loss, or for lost profits, revenue, goodwill, or data. The operator's total liability arising from the service is limited to the amount you paid for PrioSmith in the 12 months before the event giving rise to the claim. These limits do not apply where the law prohibits them, including liability that cannot be limited for fraud, deliberate misconduct, death, personal injury, or mandatory consumer rights.

These terms are governed by the laws applicable where the operator is established, without removing any mandatory rights or forum protections available to a consumer in their country. Before filing a formal claim, please contact support@priosmith.com so both sides can try to resolve it.

Nothing in these terms limits a right to contact a consumer protection authority, data protection authority, payment provider, or court when the law gives you that right.

The operator may update these terms for legal, security, product, or business reasons. Material changes will be communicated through the website, service, or account email before they take effect when required. Continued use after the effective date means you accept the updated terms, unless the law requires another form of consent.

Questions and legal notices can be sent to support@priosmith.com.