Bug report
Acknowledge and investigate
Thank you for reporting [issue]. We’re investigating and would value your device, app version, and the last step before it happened. Please send those details to [support channel].
Create & share · Copy
Create three professional reply options for any app-store review.
Paste the review, select its sentiment and type, then choose the tone that fits your support voice.
Review and customize before sharing.
Three concise responses will appear here.
Fifteen original starting points. Replace every bracketed detail with a fact your team can support.
Bug report
Thank you for reporting [issue]. We’re investigating and would value your device, app version, and the last step before it happened. Please send those details to [support channel].
Bug report
We’re sorry [issue] interrupted your work. While we investigate, [verified workaround] may help. We’ll update this response when there is a confirmed fix.
Bug report
The issue you reported is addressed in [version]. Please update and try the same path again. If it persists, contact [support channel] so we can keep investigating.
Feature request
Thank you for explaining why [feature] matters. We’ve recorded the need and will compare it with related requests before making a roadmap commitment.
Feature request
Your request for [feature] matches work already on our public roadmap. Follow [roadmap link] for the latest confirmed status; we’ll avoid promising a date until scope is stable.
Feature request
We’re exploring [feature]. Could you share the task you are trying to complete and what you use today? That context is more useful than a vote alone.
Positive
Thank you for the thoughtful review. We’re glad [specific workflow] is working well for you, and we’ll share your note with the team.
Positive
We appreciate the support. If there is one part of [product] you would make faster or clearer next, we’d love to hear it through [feedback channel].
Positive
Thank you for calling out [specific detail]. Concrete feedback like this helps us understand which decisions are creating real value.
Negative
We’re sorry this experience created frustration. Your note about [issue] is clear, and we want to understand the exact failure. Please contact [support channel] with [needed detail].
Negative
Thank you for being direct. [Issue] should be clearer and more reliable than what you experienced. We’re reviewing the path and will share only confirmed next steps.
Negative
This is not the experience we want for you. Please contact [support channel] and reference [case detail] so the team can investigate without asking you to repeat the full story.
Rating only
Thank you for rating the app. If you have a moment, what is the one thing that most influenced your score? One concrete detail would help us act.
Rating only
We appreciate the rating. As the product changes, feel free to update your review with what is working better and what still needs attention.
Rating only
Thank you for the signal. You can share a private detail through [feedback channel] if a public review is not the right place for the context.
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