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Enter respondent groups
Use counts from a standard 0–10 recommendation survey. Promoters answered 9–10, passives 7–8, and detractors 0–6.
NPS = % promoters − % detractors · range −100 to +100
Working benchmark
- Below 0
- Needs attention
- 0–29
- Positive
- 30–49
- Great
- 50+
- Excellent