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Measure · Score
CES Calculator
Calculate a weighted Customer Effort Score from a seven-point survey.
No account, no server upload, no hidden paywall. Work stays in this browser unless you explicitly copy, download, print, or enter a remote image URL.
Enter seven-point effort responses
Use counts for the statement: ‘The product made it easy for me to complete this task.’
CES = weighted sum of ratings ÷ total responses
Working benchmark
- Below 4.0
- High effort
- 4.0–4.9
- Average
- 5.0–5.9
- Good
- 6.0+
- Excellent
Next utility
CSAT